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Reminder: do not advise outcome of assessment

1.65 in the Impairment Assessment Guidelines Code of Conduct requires assessors to refrain from providing any opinion to the worker about the assessment or their claim. Read More

Further impairment assessment using WorkCover Guidelines

Information for impairment assessors about further impairment assessment using WorkCover Guidelines. Read More

Rating arthritis

How to rate arthritis when undertaking an impairment assessment under the Return to Work scheme. Read More

Effect of the Martin decision on injuries and subsequent surgeries

The South Australian Employment Tribunal (SAET) has delivered the decision of Martin v ReturnToWorkSA [2016] SAET 95, which affects how impairment assessments should be made. Read More

Constipation is a symptom, not a diagnosis

Find out more about the criteria for assessing constipation when conducting an impairment assessment under the Return to Work scheme. Read More

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Frequently asked questions: Average Premium Rate and proposed legislative changes 2022

Frequently asked questions about the increase in the average premium rate (APR) for 2022-23 and legislation changes proposed in the Return to Work (Permanent Impairment Assessment) Amendment Bill 2022 by the South Australian Government. Read More

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Home

ReturnToWorkSA provides insurance that protects South Australian businesses and their workers from the costs of a work injury. Read More

Apprentice incentive

This page providers information on the apprentice and trainee incentive available to all employers registered with ReturnToWorkSA. Read More

2021-22-remuneration-worksheet.pdf

This remuneration worksheet will assist you to calculate remuneration prior to completing your employer remuneration return. Read More

2021-22-remuneration-worksheet.xlsx

This remuneration worksheet will assist you to calculate remuneration prior to completing your employer remuneration return. Read More

Average Premium Rate set for 2022/2023

The Board of ReturnToWorkSA has set the Average Premium Rate (APR) for 2022-23 at 1.80%. This reflects a rise of 5.9% from the 2021/2022 rate of 1.70%. Read More

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Schedule-of-Sums-18-May-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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ReturnToWorkSA and COVID-19, including JobKeeper information

Information for employers and workers about ReturnToWorkSA and the Coronavirus (COVID-19), including JobKeeper information. Read More

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eWCC-RTWSA-User-Guide-2021-MedTech-Users.pdf

MedTech User Guide Read More

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Schedule-of-Sums-27-April-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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Determining your claim

The process of determining a work injury insurance claim. Read More

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Suitable duties

If your injury prevents you from returning to your pre-injury position, but you have some capacity to return to work your doctor may advise that you can return to work and undertake suitable alternative duties. Read More

ReSkilling

Our ReSkilling services can support you to maintain your existing skills or develop new skills to improve your employability. Read More

Re-employment incentive scheme for employers (RISE)

Information for employers and workers on the Re-employment incentive scheme for employers (RISE) program. Read More

Medical treatment expenses

Financial support for reasonable and necessary medical treatment for a work injury and the types of expenses that may be covered, Read More

Recovery

If you are injured at work from 1 July 2015, you will be supported to recover from your injury and return to work and life as soon as possible. Read More

Financial incentives for early claim lodgement

Employers who make a claim within five business days of being notified of an injury may be eligible for a waiver of the employer excess. Read More

Work fatalities

In the event of a compensable workplace fatality, we will provide financial support and assistance to dependent family members. Read More

Personalised claims management

Our claims agents, EML and Gallagher Bassett, will provide early assistance and personalised service that takes into consideration the specific circumstances of you and your employer. Read More

Your support team

If you are injured at work, you will be supported by a range of people to recover from your injury and return to work and life. Read More

Returning to work

If you are injured at work from 1 July 2015, and are likely to be off work for more than two weeks, your case manager may refer you to a return to work service provider to help you return to your pre-injury position or another role with alternative duties. Read More

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Assessing your injury

Before you submit a claim to receive financial support to cover medical treatment, care and support for your work injury, you will need to have your injury assessed by a doctor. Read More

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COVID-19 Notice for Whole Person Impairment Assessors

Information about the impact of COVID-19 on Whole Person Impairment Assessment for the Return to Work scheme Read More

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medical-1a-data-file-March-2022.XLSX

This document contains medical fee data for easy uploading into your system. Read More

medical-1a-fee-schedule-march-2022.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

Second-Opinion-Medicine-Referral-Form.pdf

Second Opinion Medicine referral form. Read More

medical-1a-fee-schedule-march-2022.docx

This document details the maximum fees for medical practitioner services – clinical services. Read More

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Clinical support services

clinical support services for treating medical practitioners Read More

Provider registration and payments

Providers that deliver services to workers injured at work can be paid by providing us with their EFT bank account details and/or registering with us as a service provider, depending on the services provided. Read More

Second-Opinion-Medicine-Service-Providers-.pdf

List of second opinion medicine specialists for patients with a work injury. Read More

Schedule-of-Sums-24-February-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

Self-insured-expression-of-interest.docx

Expression of interest for registration as a single or group self-insured employer. Read More

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Insurance with us

ReturnToWorkSA provides insurance that protects South Australian businesses from the costs of a work injury. Read More

Schedule-of-Sums-23-February-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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Protecting your people and business from COVID-19

As we learn to live with COVID and continue to work through the challenges of new variants and outbreaks, managing the risks is important for the future of your business and safety of your people. Read More

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Employer-Education-Services-brochure-WEB.pdf

Supporting employers and Return to Work Coordinators to effectively manage recovery and return to work in their workplace. Read More

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Work Capacity Certificate

Information on what the work capacity certificate is, how it is to be used and who can complete it. Information on the Nurse Practitioner Capacity Certificate. Links to the electronic work capacity certificate and the health benefits of work. Read More

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Self-insured-valuation-of-liability-transfer-payments-guidelines.docx

Self-insured Guide to liability transfer payments Read More

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medical-1a-fee-schedule-jan-2022.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

medical-1a-data-file-Jan-2022.XLSX

This document contains medical fee data for easy uploading into your system. Read More

medical-1a-fee-schedule-jan-2022.docx

This document details the maximum fees for medical practitioner services – clinical services. Read More

Introduction Darren Smith - Employer Education Advisor

Meet Darren Smith, our new Employer Education Advisor. Darren will work alongside Houda Peters and Joanne Snape to help you achieve best practice recovery and return to work for your workplace. Read More

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Emery's recovery and return to work story

Workers share their recovery and return to work or the community stories. ReturnToWorkSA believes all injured workers, including those with a serious injury, should be provided with the same opportunities to access employment in the open labour market and experience the health benefits of work. Being employed positively impacts quality of life by providing a […] Read More

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Schedule-of-Sums-25-January-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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Impairment Assessment Guidelines consultation

Submissions received as part of consultation for the Impairment Assessment Guidelines – Second Edition. Read More

Impairment-Assessment-Guidelines-Consultation-Feedback.XLSX

Impairment Assessment Guidelines Second Edition consultation feedback submissions Read More

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Support programs

There are a number of services available to injured workers to help them recover and return to work. Read More

Medical

Research shows that being at work is generally good for a person’s health and wellbeing. The associated benefits include physical activity, social contact, daily structure and financial security. Doctors play a central role in promoting health and wellbeing during their patient’s recovery. They are vital in promoting lasting recovery and helping a worker return to […] Read More

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When an injury occurs

Information about the support you will receive through the Return to Work scheme if you are injured at work. Read More

Regulating self-insured

We regulate self-insured employers to ensure that they comply with their obligations outlined in the Return to Work Act 2014. Read More

Schedule-of-Sums-1-January-2022.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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Tips for a safe and healthy festive season

With end of year celebrations, warmer weather fast approaching and the impacts of the pandemic, let’s help make sure our colleagues, family, friends – and ourselves – are equipped to have a safe and healthy festive season both at work and at home. Read More

Contact us

You can contact us by phone on 13 18 55 between 8:00am and 6:00pm Monday to Friday or email info@rtwsa.com. Read More

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Recovery and return to work plan

If you are likely to be away from work for more than four weeks, your mobile claims manager or Return to Work Coordinator will work with you and your employer to develop a recovery and return to work plan. A graduated return to work schedule may also be required. Read More

Graduated-return-to-work-schedule.pdf

If you are not able to return straight to your pre-injury duties following your workplace injury, you may need to return over a gradual period of time. This is when a graduated return to work schedule can be created. Read More

Recovery-and-return-to-work-plan.pdf

A recovery/return to work plan is to be developed if you are likely to be away from work for more than four weeks. Read More

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Return to Work scheme

The Return to Work scheme provides South Australian employers and their workers with personalised, face-to-face services and support that achieves the best possible recovery and return to work outcomes in the event of a work injury. Read More

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Freedom-of-information-Application-for-access-form-.pdf

This form should be completed for Freedom of information requests. Read More

Silicosis support

Information for workers and employers on Silicosis, an incurable and often fatal lung disease which is often caused by breathing dust containing crystalline silica. Read More

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Exercise-Physiology-management-plan.docx

Exercise Physiology Management Plan Read More

Return-to-work-coordinator-change-details-appointment-form.docx

Complete this form to appoint or change the details of your Return to Work Coordinator. All businesses in South Australia who employ 30 or more workers are required to appoint and retain a trained return to work coordinator. Read More

Schedule-of-Sums-17-November-2021.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

Tips for working with GPs and work capacity certificates

Building transparent and trusting relationships with a worker’s GP can help to avoid barriers to recovery and maintain good engagement from all parties. Read More

medical-1a-fee-schedule-1-november-2021.DOCX

This document details the maximum fees for medical practitioner services – clinical services. Read More

medical-1a-data-file-1-November-2021.XLSX

This document contains medical fee data for easy uploading into your system. Read More

medical-1a-fee-schedule-1-november-2021.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

Recapping Mental Health Month - but don’t stop now!

Mental health does not stop at the end of Mental Health Month. Now is a good time to keep the momentum going or, if you couldn’t get involved in October, to make a start. Read More

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Information for people who work past retirement age

Information for people injured at work who are past retirement age at the time of their injury. Read More

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High Court ruling on significant legal case

ReturnToWorkSA applied to the High Court of Australia for special leave to appeal the Supreme Court’s decision in the matter of Summerfield. The matter was heard today and special leave was not granted by the High Court. Read More

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Return to Work Coordinator newsletter

Helpful tips and articles for Return to Work Coordinators. Read More

Education and professional development

Our GP education modules are designed specifically for on-site delivery at GP practices. Read More

Return-to-Work-Coordinator-training-and-operational-guidelines.docx

These guidelines assist employers to understand the requirements and functions of the return to work coordinator role Read More

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Managing-psychiatric-injuries-booklet.docx

A guide for return to work coordinators for managing psychiatric injuries. Read More

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medical-1a-data-file-15-september-2021.XLSX

This document contains medical fee data for easy uploading into your system. Read More

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medical-1a-fee-schedule.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

medical-1a-fee-schedule.DOCX

This document details the maximum fees for medical practitioner services – clinical services. Read More

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Silicosis (respirable crystalline silica)

Information and resources for treating medical practitioners on silicosis Read More

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Section-185-request-for-exchange-of-information-form-October-2021.pdf

This form should be completed by claims agents or self insured employers when they need to exchange information about a workers’ claim(s). Read More

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How to create a mentally healthy workplace

October is Mental Health Awareness Month and a great opportunity as a workplace to review what you are doing to create a mentally healthy workplace. Read More

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ReturnToWorkSA-Annual-Report-2020-21.pdf

The ReturnToWorkSA Annual Report 2020-21 highlights the achievements of the Return to Work scheme and addresses our strategic objectives. Read More

Protecting your business and people from COVID-19 – beyond the basics

Workplaces play an important role in the prevention of harm to their people and, by extension, the broader community. They are also responsible by law to keep people safe from COVID-19 at work. Read More

Alert

ReturnToWorkSA Annual Report 2020-21

The ReturnToWorkSA Annual Report 2020-21 highlights the achievements of the Return to Work scheme and addresses our strategic objectives. Read More

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ReturnToWorkSA

ReturnToWorkSA provides insurance that protects South Australian businesses and their workers in the event of a work injury. Read More

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Finity-Return-to-Work-scheme-Actuarial-Valuation-30-June-2021.pdf

Return to Work scheme Actuarial Valuation as at 30 June 2021 Read More

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ReturnToWorkSA insurer statistics

View the Return to Work scheme statistics, which provide annual statistics on employers insured under the Scheme. Read More

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Guide-to-Changes-from-the-First-to-Second-Edition-Impairment-Assessment-Guidelines.pdf

Guide to Changes from the First to Second Edition Impairment Assessment Guidelines for the Return to Work scheme Read More

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Editor training

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Becoming self-insured

When you apply to become self-insured, you are applying for direct responsibility and management of all work injury claims in your workplace. There are a number of things you need to do to apply for self-insurance. Read More

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Job placement and support

Following a work injury, it is not always possible to resume your pre-injury position or return to the same workplace. If this is the case, your case manager may refer you to a specialist service that prepares you for gaining new employment. Read More

Healthcare and treatment

If you are injured at work, your doctor may refer you for healthcare and treatment to manage your injury independently and return to work and life as soon as possible: Read More

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Important information for impairment assessors

Important information about the assessment of injuries which occurred prior to 1 July 2015, where there has been subsequent surgery which also occurred prior to 1 July 2015. Read More

Impairment-assessment-guidelines.pdf

The Impairment Assessment Guidelines (the Guidelines) are published under subsection 22(3) of the Return to Work Act 2014 (the Act) for the purpose of assessing the degree of whole person impairment arising from a work injury that results in permanent impairment. Read More

Occupational-therapy-management-plan.docx

Occupational Therapy Management Plan Read More

Board

The ReturnToWorkSA Board is responsible for providing strategic direction to the Corporation in accordance with relevant legislation. Read More

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Impairment Assessment Guidelines Gazetted

The second edition of the Impairment Assessment Guidelines (the Guidelines) has been approved by the Treasurer and published in the South Australian Government Gazette. Read More

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Executive leadership

The Executive Leadership Team is responsible for leading ReturnToWorkSA and to deliver on our vision and goals guided by our corporate values of integrity, achievement, respect and professional excellence. Read More

Impairment-Assessment-Guidelines-Second-Edition.PDF

The Impairment Assessment Guidelines (the Guidelines) are published under the Return to Work Act 2014 (the Act) for the purpose of assessing the degree of whole person impairment arising from a work injury that results in permanent impairment. Second edition of the Impairment Assessment Guidelines. Read More

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Useful contacts

You may wish to contact one of the organisations listed on this page for advice or assistance with your work injury insurance or claim. Read More

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ReturnToWorkSA-Award-2015.pdf

ReturnToWorkSA staff are governed by the current ReturnToWorkSA Award 2015 which covers topics not in the ReturnToWorkSA enterprise agreement. Read More

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Schedule-of-Sums-19-August-2021.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

ReturnToWorkSA-Enterprise-Agreement-2021.pdf

ReturnToWorkSA Enterprise Agreement 2021 outlining terms and conditions of employment, including pay rates and leave provisions. Read More

Schedule-of-Sums-18-August-2021.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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Free services and support

Support and services available to young workers. Read More

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Silicosis-health-screening-in-your-workplace-postcard.pdf

Silicosis health screening in your workplace – postcard. Support during the silicosis health screenings. Read More

Return-to-work-compliance-guidelines.docx

Guidelines for employers about their obligations relating to providing suitable employment for workers with an injury. Read More

Psychology-management-plan.docx

Psychology Management Plan Read More

Industry-classifications.pdf

A detailed description of all industry classifications in South Australia. Read More

Physiotherapy-practice-action-sheet.pdf

Physiotherapy practice systems action plan Read More

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Mentally healthy workplaces

A mentally healthy workplace places the same importance on both mental and physical health and safety in the workplace. Read More

Fraud

We take fraud seriously and investigate allegations of fraud to protect the integrity of the Return to Work scheme. Read More

Our regulatory role

ReturnToWorkSA is responsible for regulating the Return to Work scheme in South Australia. Our compliance and enforcement program covers a range of regulatory requirements under the Scheme and is designed to protect the integrity and fairness of the Scheme. Read More

Non-compliance

All participants of the Return to Work scheme including ReturnToWorkSA, employers and workers, must comply with their obligations under the Return to Work Act 2014. Read More

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Contact your claims agent

Contact information for ReturnToWorkSA’s claims agents Read More

Effective pain management

Pain is complex and the Biopsychosocial approach has been widely recognised which captures a variety of factors that may be contributing to the pain experience. Read More

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Return-to-Work-Services-Application-Package-20-May-2019.DOCX

This application package is for persons wishing to deliver return to work services, including: pre-injury employer services, fit for work services, restoration to the community services, and return to work assessment services. Read More

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physiotherapy-support-service-practice-visits.pdf

Physiotherapy support service practice visits – 45 minute CPD sessions at your practice. Read More

Job-placement-services-employment-placement-fee-template.pdf

Job placement services employment placement fee template. Read More

OnTrack-best-practice-management-pathway-tool.pdf

OnTrack best practice management pathway tool. Read More

Work-placement-with-a-host-organisation.docx

This document provides information on work training with a host organisation. It also contains a work training placement form and insurance coverage. Read More

Assessment services

From time to time, an injured worker may be referred to an independent medical examiner or an impairment assessor for an independent assessment of their injury. Read More

Allied health

The Return to Work scheme provides workers with non-serious injuries with reasonable and necessary medical treatment and care for up to three years. Workers with serious injuries will receive lifetime medical treatment and care. Read More

Physiotherapy-practice-systems-self-audit-tool.pdf

Physiotherapy practice systems self-audit tool for physiotherapists to use at their practice. Read More

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Mentally-healthy-workplaces-consultant-profile-Mardi-Webber.pdf

Mardi Webber is ReturnToWorkSA’s mentally healthy workplace consultant who can assist businesses in creating and maintaining a mentally healthy workplace. Read More

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Registering-for-online-services.pdf

Registering for online services – a user guide with the step by step instructions for registering for ReturnToWorkSA’s online services. Read More

Linking-an-organisation-to-your-online-services-account.pdf

Linking an organisation to your online services account – how to guide. Read More

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Medical-1A-fee-schedule-clinical-services.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

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Freedom of information statement

This statement provides information on ReturnToWorkSA’s structure and purpose and the rights of individuals to access that information under the Freedom of Information Act 1991. Read More

Medical-1A-fee-schedule-clinical-services-data-file.XLSX

This document contains medical fee data for easy uploading into your system. Read More

Medical-1A-fee-schedule-clinical-services.DOCX

This document details the maximum fees for medical practitioner services – clinical services. Read More

Access to information guide

Information about how to apply to access information from ReturnToWorkSA in accordance with the Freedom of Information Act 1991. Read More

Audiology-fee-schedule-and-policy.DOCX

Audiology fee schedule and policy Read More

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Audiology-fee-schedule-and-policy.pdf

This document details the maximum fees for audiology services. Read More

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ReturnToWorkSA and COVID-19

We understand that many employers have questions about COVID-19. To provide you with relevant and up to date information, we have collated a range of reputable resources to help you better understand COVID-19, maintain a safe and healthy workplace, and support your staff throughout this uncertain and anxious time. Read More

Impairment assessment

If a worker is injured and their injury is likely to result in a permanent impairment, they may be referred to an accredited impairment assessor by their case manager. Read More

Our service commitments

Our service standard commitments outline what you can expect when you engage with us and our claims agents. They provide information on how we will deliver on the 11 service standards set out in the Return to Work Act 2014. Read More

Claims

The Return to Work scheme delivers early intervention and personalised support to people who are injured at work and their employers. Read More

Audiology-fee-schedule-data-file.XLSX

Audiology fee schedule data file Read More

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Creating a mentally healthy workplace

Information for businesses about how to create a mentally healthy workplace, the areas of focus and the critical success factors involved. Read More

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Medical-fee-schedule-1A-clinical-services.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

Medical-fee-schedule-1A-clinical-services.DOCX

This document details the maximum fees for medical practitioner services – clinical services. Read More

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Home

ReturnToWorkSA provides insurance that protects South Australian businesses and their workers from the costs of a work injury. Read More

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Section-185-request-for-exchange-of-information-form.pdf

This form should be completed by claims agents or self insured employers when they need to exchange information about a workers’ claim(s). Read More

Section-180-application-for-access-form.pdf

This form should be completed by workers or their representatives when they wish to access details about their claim. Read More

Return-to-work-services-performance-monitoring-framework.pdf

Return to Work Services Provider Performance Monitoring Framework Read More

Employer education and support

Employers play a key role in supporting a worker’s recovery and return to work. ReturnToWorkSA is committed to providing employers and Return to Work Coordinators with support services to help effectively manage work injuries and achieve great return to work outcomes for their workplaces. Read More

Workplace education

In order to achieve good recovery and return to work outcomes, mangers and leaders, co-workers and teammates all need to play a supportive role. Read More

Tools and resources

Tools and resources available to download and use by Return to Work Coordinators and employers. Read More

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Skill building workshops and webinars

Our skill building program provides Return to Work Coordinators and employers with free access to a variety of informative and interactive workshops. Read More

Pre-recorded webinars

Skill building webinars for Return to Work Coordinators. Read More

Access information

You can apply under FOI application for access to information held by ReturnToWorkSA. People with a work injury and their legal representatives can also apply to access information about their claim. Read More

Return to Work Coordinator certification training

Return to Work Coordinator training and certification is available through approved providers. Read More

Return to Work Coordinators

Return to Work Coordinators play a pivotal role in supporting workers and employers following a work injury. Read More

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Schedule-of-Sums-1-July-2021.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

Register for cover

If you operate a business in South Australia that employs workers, it’s likely you will need to register with ReturnToWorkSA. You can do this easily online. Read More

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Provider-performance-reports-provider-quick-reference-guide.pdf

These reports provide understandable and defined measures of service provider performance, linking reported metrics with return to work outcomes. Read More

Early intervention and prevention of chronic pain

Most would agree that prevention is better than cure. The below screening tools can provide assistance to identify those patients at highest risk. Read More

remuneration-guide.docx

This guide provides information on what should be included in your remuneration calculations. Read More

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Support and benefits

If your claim is accepted you may be eligible for support and benefits to help you to recover and return to work. This may include a lump sum payment. Read More

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Serious-injury-support-Our-comitment-to-you.pdf

Serious injury support – our commitment to you Read More

Serious injury support

All injured workers, including those with a serious injury, should be provided with the same opportunities to access employment in the open labour market and experience the health benefits of work. Read More

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Home

ReturnToWorkSA provides insurance that protects South Australian businesses and their workers from the costs of a work injury. Read More

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eWCC-RTWSA-User-Guide-2021-MD-Users-V1.pdf

This guide has been created to outline how the Work Capacity Certificate form will be accessed and the new features and functionalities available to medical practitioners. Read More

eWCC-RTWSA-User-Guide-2021-Genie-V1.pdf

eWCC User Guide Genie Read More

Medical-fee-schedule-1A-clinical-services-data-file.XLSX

This document contains medical fee data for easy uploading into your system. Read More

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eWCC-RTWSA-User-Guide-2021-BP-Users-V1.pdf

This guide has been created to outline how the Work Capacity Certificate form will be accessed and the new features and functionalities available to medical practitioners. Read More

Performance Monitoring

Return to Work Service Providers are important in supporting recovery and return to work. Performance monitoring is utilised by ReturnToWorkSA to support durable, desirable and affordable scheme outcomes where return to work services are required. Read More

Return-to-work-services-fee-schedule.pdf

This document details the maximum fees for return to work services. Read More

FOI disclosure log

Freedom of Information disclosure log. Read More

Fees and charges

This page details the fees and charges applicable to Freedom of Information requests. Read More

Freedom-of-information-Application-for-access-form-June-2021.pdf

This form should be completed for Freedom of information requests. Read More

Private-hospital-fee-calculator-2021-22.XLS

Private hospital fee calculator Read More

Public-hospital-fee-calculator-2021-22.XLS

Public hospital fee calculator Read More

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Return-to-work-services-conditions-of-approval-.pdf

Conditions of Approval for approved return to work service providers Read More

Independent-medical-examiners-Agent-referred-fee-schedule.DOCX

This document details the maximum fees for Independent medical examiners (Agent referred) services. Read More

Independent-medical-examiners-Agent-referred-fee-schedule.pdf

This document details the maximum fees for independent medical examination (agent referred) services. Read More

Report fraud and non-compliance

Use this form to report fraud or non-compliance. Read More

Apprentice-safety-checklist-web.pdf

Make safety part of every day with this safety checklist for apprentices. Read More

Osteopathy-fee-schedule-and-policy.pdf

This document details the maximum fees for osteopathy services. Read More

Occupational-therapy-fee-schedule-and-policy.pdf

This document details the maximum fees for occupational therapy services. Read More

Exercise-physiology-fee-schedule-and-policy.pdf

This document details the maximum fees for Exercise Physiology services. Read More

Physiotherapy-fee-schedule-and-policy.pdf

This document contains the maximum fees for physiotherapy services. Read More

Psychology-fee-schedule-and-policy.pdf

This document contains the maximum fees for psychology services. Read More

Psychology-fee-schedule-and-policy.DOCX

This document details the maximum fees for psychology services. Read More

Exercise-physiology-fee-schedule-and-policy.DOCX

This document details the maximum fees for exercise physiology services. Read More

Chiropractic-fee-schedule-and-policy.DOCX

This document details the maximum fees for chiropractic services. Read More

Osteopathy-fee-schedule-and-policy.DOCX

This document details the maximum fees for osteopathy services. Read More

Chiropractic-fee-schedule-and-policy.pdf

This document details the maximum fees for chiropractic services. Read More

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Your-work-injury-insurance-booklet.pdf

Work injury insurance information about insurance that protects South Australian businesses and their workers from the costs of a work injury. Read More

Pay your premium

We provide employers with a number of payment options including direct debit, credit card, BPAY and cheque. Read More

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ReturnToWorkSA-Skill-Building-Program-2021-22.pdf

Our skill building program provides Return to Work Coordinators and employers with free access to a variety of informative and interactive workshops. Read More

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Survey findings 2021

What we learned from the 2020-21 Return to Work Coordinator survey and what’s new in 2021-22. Read More

ReturnToWorkSA-Skill-Building-Program-2021-22-WEB.pdf

Our skill building program provides Return to Work Coordinators and employers with free access to a variety of informative and interactive workshops. Read More

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Private-hospital-fee-schedule.DOCX

This document details the maximum fees for private hospital services. Read More

Private-hospital-fee-schedule.pdf

This document contains the maximum fees for private hospital services. Read More

Private-hospital-data-file.XLSX

This document contains private hospital fee data for easy uploading into your system. Read More

Public-hospital-fee-schedule.DOCX

This document details the maximum fees for public hospital services. Read More

Introducing Joanne Snape - Employer Education Advisor

Meet Joanne Snape, Employer Education Advisor. Jo will help you to achieve best practice recovery and return to work for your workplace. Read More

Self-insured employers in South Australia

List of private self-insured registrations in South Australia. Read More

Physiotherapy-fee-schedule-data-file.XLSX

This document contains physiotherapy fee data for easy uploading into your system. Read More

Occupational-therapy-fee-schedule-and-policy.DOCX

This document details the maximum fees for occupational therapy services. Read More

Physiotherapy-fee-schedule-and-policy.DOCX

This document details the maximum fees for physiotherapy services. Read More

Speech-pathology-fee-schedule-data-file.XLSX

This document contains speech pathology fee data for easy uploading into your system. Read More

Psychology-fee-schedule-and-policy-1-July-2021.docx

This document details the maximum fees for psychology services. Read More

COVID-19-medical-practitioner-telehealth-fee-items.XLSX

Data file containing fee items relating to COVID-19 telehealth Read More

COVID-19-allied-health-practitioner-telehealth-fees-items.XLSX

This document contains COVID-19 telehealth fee data for allied health services. Read More

Speech-pathology-fee-schedule-and-policy.DOCX

This document details the maximum fees for speech pathology services. Read More

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Psychology-fee-schedule-data-file.XLSX

This document contains psychology fee data for easy uploading into your system. Read More

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Impairment-Insider-June-2021.pdf

Impairment Insider – Issue 8, June 2021. Catch up on the latest news relating to impairment assessment. Read More

Impairment assessor news and resources

A central source of news and resources for accredited Whole Person Impairment assessors to deliver services consistent with the Impairment Assessment guidelines, the Accreditation scheme and the Return to Work Act 2014. Read More

Home

ReturnToWorkSA provides insurance that protects South Australian businesses and their workers from the costs of a work injury. Read More

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Industry-premium-rates-2021-22.docx

Industry premium rates for South Australia for the 2021-22 financial year. Read More

Labour hire and group training

Labour hire and GTOs can login to our online SAIC search facility to look up relevant industry classifications related to their host employer. Read More

Industry classifications and rates

We use an industry based classification system to assign an appropriate classification for each employer location, based on predominant business activity. This system is called the South Australian Industry Classification (SAIC) system. Read More

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Premium calculations

Our premium system features a simple premium calculation formula that is easy to understand and rewards employers that have a positive claims cost performance. Read More

Worksite assessment

A worksite assessment may be undertaken by a medical expert at your workplace to ensure a safe and suitable return to work occurs. Read More

Report an injury or make a claim

To make a work injury claim or a workers compensation claim in South Australia call your claims agent as soon as possible EML 1800 688 825 or Gallagher Bassett 1800 774 177 Mon to Fri 8:30am to 5:00pm. Read More

Your premium explained

Information on how your work injury insurance premium is calculated, including examples. Read More

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Key premium dates

Key dates for employers to complete their employer remuneration return. Read More

What is remuneration

Remuneration includes all amounts paid or payable to or for the benefit of a worker during a premium period. It is not just wages or salary that you need to include in your employer remuneration return. Read More

Employer remuneration return

To help us to accurately calculate your insurance premium you need to provide us with an employer remuneration return by 15 September each year. Read More

ReturnToWorkSA and the Coronavirus (COVID-19)

We understand that many employers have questions about COVID-19. To provide you with relevant and up to date information, we have collated a range of reputable resources to help you better understand COVID-19, maintain a safe and healthy workplace, and support your staff throughout this uncertain and anxious time. Read More

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Video resources

This page includes video for young workers. Read More

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Information for employers

Information for employers with young workers to help you keep them safe at work. Read More

Coordinator training

Return to Work Coordinator training and certification is available through approved providers. Read More

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Mental health coaching for small business owners

Small business owners (sole traders or those with 20 or less employees) will have access to free, evidence-based mental health coaching services under a Beyond Blue initiative backed by the Federal Government. Read More

Online services FAQs for providers

Frequently asked questions for providers about using our online services. Read More

Online services FAQs for employers

Online services FAQs for employers Read More

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Direct debit service agreement

Direct debit service agreement for employers who have chosen to pay their premium via direct debit. Read More

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Claims data provision guide for new applicants

This claims data provision guide outlines the data provision requirements a new applicant should consider in preparation for registration as a self-insured employer. Read More

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Contact Details

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Electronic Work Capacity Certificate (eWCC)

Information on the electronic work capacity certificate and how it can be submitted using various practice management software. Read More

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Average premium rate increase

Despite improving return to work performance in 2020-21, a higher number of claims are meeting the serious injury threshold than expected. The additional support and services provided to this group significantly increase Scheme costs. With increased cost pressure it is now necessary to increase the average premium rate to 1.70% for 2021-22. Read More

Simple steps to safety self audit tool results

Simple steps to safety self audit tool results : 905941

Employer and worker obligations

Obligations of the person injured and their employer to achieve the best recovery and return to work outcomes. Read More

Simple steps to safety self audit tool results

Schedule-of-sums.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

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World Day for Safety and Health at Work and Workers' Memorial Day

This World Day for Safety and Health at Work and Workers’ Memorial Day we remember those who have died from a work related injury or illness and look at how we can create healthy, safe and thriving workplaces to reduce the risk of future work-related injuries and illnesses. Read More

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Retro-paid-loss-criteria-terms-and-conditions-2021-22.pdf

Retro-paid loss arrangement 2021-22 criteria terms and conditions Read More

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Retro-paid-loss-application-form-group-2021-22.DOCX

Retro-paid loss (RPL) application form for group of employers Read More

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Retro-paid-loss-application-form-single-2021-22.DOCX

Retro-paid loss (RPL) application form single Read More

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Retro-paid loss arrangement

Retro-Paid Loss (RPL) provides an opportunity for large employers with good injury management and safety to benefit from reduced premiums. Employers with little to no claims costs can experience greater discounts than under the ReturnToWorkSA premium system. Read More

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Post-Surgical-Support-Service-flyer.pdf

Our Post-Surgical Support Program is available to help injured workers manage and address these variables to ensure the best possible recovery and rehabilitation. Read More

Speech-Pathology-management-plan.docx

Speech Pathology Management Plan Read More

clinical-framework-guidelines.pdf

Clinical Framework for the Delivery of Health Services are intended to support healthcare professionals in there treatment of an injury. They have been established to ensure treatment is goal orientated, evidence based and clinically justified. Read More

Finity-Scheme-Actuarial-Valuation-Public-Release-31-December-2020.PDF

ReturnToWorkSA Scheme Actuarial Valuation as at 31 December 2020. Read More

Non-medical

Sometimes non-medical services like remedial massage and aquatic or gymnasium facilities will form part of a worker’s treatment plan. Read More

Allied health - training and events

ReturnToWorkSA offers free training events for allied health professionals to help you stay up to date with best practice work injury management. Read More

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Return-to-work-coordinator-injury-pack.docx

The return to work coordinator injury pack which contains tools and resources to assist in the return to work process. Read More

Summary-on-Measurements-in-Radiography-RANZCR-2018.pdf

Summary paper on Measurements in Radiography by the Royal Australian and New Zealand College of Radiologists, Faculty of Clinical Radiology. Read More

Independent examinations

Independent medical examinations are conduct by independent medical specialists registered with the Australian Health Practitioners Regulation Agency. Read More

osteopathy-fee-schedule.DOCX

This document details the maximum fees for osteopathy services. Read More

Mentally-healthy-workplaces-areas-of-focus-and-critical-success-factors.pdf

Discusses the areas of focus and critical success factors to creating a mentally healthy workplace. Read More

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Electronic-work-capacity-certificate-steps-to-launching.pdf

Steps to launching an electronic Work Capacity Certificate quick guide. Read More

Explain pain

Pain can be complex and can be present, absent, increased or decreased depending upon a variety of factors in addition to what might be going on in the tissues of the body. Read More

Working with the treating team

It is vital that the treating team communicate given the importance of adopting a biopsychosocial approach. Management plans represent a great opportunity to communicate this information to other important stakeholders Read More

Pain management tools

There are multiple tools available to assist health practitioners manage patients with a chronic or persistent pain problem. Read More

physiotherapy-fee-schedule-1-july-2020.DOCX

This document details the maximum fees for physiotherapy services. Read More

Chiropractic-management-plan.docx

The Chiropractic Management Plan, June 29. 2018. Read More

Pain management

Chronic pain is a big problem in Australia and around the world. Chronic pain is the third most costly health condition following cardiovascular disease and musculoskeletal conditions (also associated with pain) (Pain Australia 2019). Read More

osteopathy-fee-schedule-1-july-2020.pdf

This document details the maximum fees for osteopathy services. Read More

chiropractic-fee-schedule-1-july-2020.DOCX

This document details the maximum fees for chiropractic services. Read More

Submitting an invoice

Quick guide to submitting an invoice to ReturnToWorkSA for medical providers. Read More

Self-insured-registration-and-evaluation-practice-guideline.DOCX

This document describes the process for administering self-insured evaluations. Read More

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Service providers

ReturnToWorkSA pays for reasonable and necessary health and return to work services provided to people who have been injured at work to help them recover from their injury and return to work as soon as possible Read More

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Tools and resources for a mentally healthy workplace

There are a range of free tools and resources available for businesses to assist in creating and maintaining a mentally healthy workplace. Read More

My claim app

My Claim Worker App including its features and how to download. Read More

Retro-Paid-Loss-fact-sheet.pdf

Retro-Paid Loss Arrangement (RPL) provides an opportunity for large employers with good injury management and safety to benefit from reduced premiums. Read More

Webinars

Skill building webinars for Return to Work Coordinators. Read More

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Approved return to work services providers

Information on how to apply to become a Return to work service provider in South Australia. Read More

SBW-full-calendar-20-21-A4-Web-Autumn.pdf

Skill building workshop full calendar 2020-21. Upskill your workplace in workplace mental health and return to work. Read More

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Medical-fee-schedule-1A-clinical-services-last-updated-1-March-2021.pdf

This document details the maximum fees for medical practitioner services – clinical services. Read More

Fee schedules

Download fee schedules for allied health, hospital, medical and return to work service providers. Read More

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Medical-fee-schedule-1A-clinical-services-updated-1-March-2020.docx

This document details the maximum fees for medical practitioner services – clinical services. Read More

medical-1a-data-file-1-march-2021.XLSX

This document contains medical fee data for easy uploading into your system. Read More

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spinal-imaging-in-asymptomatic-patients.pdf

Estimated percentage of degeneration in spinal imaging in asymptomatic patients. Read More

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Arabic

Information about the Return to Work scheme in Arabic. Read More

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Will you send me a hard copy remittance advice?

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Can I reconcile a payment online?

In my employer remuneration return, which workers need to be included in the total number of workers?

What browser should I use?

How do I set notifications and preferences?

Schedule-of-Sums-25-February-2021.docx

The Schedule of sums outlines any monetary amounts that need to be adjusted in the manner required by the Return to Work Act 2014 and/or the Return to Work Regulations 2015. Read More

Can I change my password?

How do I check if my patient has a current claim?

How can I update my user profile?

How do I add another organisation to my account?

How do I change my organisation?

How do I add another organisation to my account?

Can I reset my password if I forget it?

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